Privacy Policy

1. Introduction

Welcome to HotelSnap. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hotelsnap.net and use our hotel search services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Register for an account
• Subscribe to our newsletter
• Contact us for support
• Save hotel preferences or bookmarks
• Leave reviews or comments

This information may include:

• Name
• Email address
• Phone number (optional)
• Account username and password
• Travel preferences
• Communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Referring website
• Pages visited and time spent on pages
• Search queries on our site
• Click-through data to third-party booking sites
• Date and time of visits

2.3 Location Information

With your permission, we may collect location information to provide location-based hotel search results. You can disable location services in your browser or device settings at any time.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our hotel search services
• Personalize your search experience and recommendations
• Process and manage your account
• Send you relevant travel deals and newsletters (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our services
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Track affiliate conversions for commission purposes

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track affiliate links and conversions

4.2 Third-Party Cookies

We work with third-party services that may place cookies on your device:

• Google Analytics for website analytics
• Affiliate network tracking cookies
• Social media plugins (if applicable)

4.3 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in:

• Website hosting and maintenance
• Data analysis and analytics
• Email delivery services
• Customer support
• Payment processing (if applicable)

5.2 Affiliate Partners

When you click on links to third-party booking sites, we may share:

• A unique identifier for tracking purposes
• The search parameters you used
• The hotel or destination you selected

This information is used solely for commission tracking and improving our service. We do not share your personal account information with affiliate partners.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If HotelSnap is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure storage of personal information
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Password protection for user accounts

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Update

You have the right to access and update your personal information through your account settings or by contacting us.

7.2 Opt-Out

You can opt-out of:

• Marketing emails by clicking the unsubscribe link in any email
• Cookies by adjusting your browser settings
• Location tracking by disabling location services

7.3 Data Deletion

You can request deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.

10. Third-Party Links

Our website contains links to third-party booking sites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

13. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Retention periods may vary depending on the type of information and legal requirements. When personal information is no longer needed, we will securely delete or anonymize it.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

15. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

For data protection inquiries from the EU, you may also contact our Data Protection Officer at: [email protected]