Frequently Asked Questions

What is HotelSnap?

HotelSnap is a comprehensive hotel search engine that helps you find and compare hotels from multiple booking platforms. We aggregate hotel information, prices, and availability to help you find the perfect accommodation for your travels.

Is HotelSnap free to use?

Yes, HotelSnap is completely free to use. We earn commissions through affiliate partnerships when you book hotels through the links we provide, but this doesn't affect the price you pay.

Do I need an account to search for hotels?

No, you can search for hotels without creating an account. However, having an account allows you to save your favorite hotels, track search history, and receive personalized recommendations.

Can I book hotels directly on HotelSnap?

No, HotelSnap is a search engine that helps you find hotels. When you select a hotel, we redirect you to third-party booking platforms where you can complete your reservation. We do not process bookings or payments directly.

Why are prices sometimes different on the booking site?

Hotel prices can change frequently based on availability, demand, and other factors. While we update our information regularly, there may be a slight delay between our displayed prices and the current prices on booking sites. Always verify the final price on the booking platform before completing your reservation.

How do I cancel or modify my booking?

Since bookings are made through third-party platforms, you'll need to contact the booking site directly where you made your reservation. Check your confirmation email for their contact information and cancellation policies.

Are the booking sites you link to trustworthy?

We only partner with reputable, established booking platforms that have proven track records in the travel industry. However, we recommend reading the terms and conditions of each booking site before making a reservation.

What search options are available?

HotelSnap offers three search modes:

• Hotel Search: Search by hotel name
• Geo Search: Find hotels near a specific location or landmark
• AI Search: Use natural language to describe what you're looking for

How does AI Search work?

Our AI Search feature uses advanced language models to understand your natural language queries. For example, you can search for "romantic hotels in Paris with Eiffel Tower views under $200" and our AI will interpret your requirements to find matching hotels.

Can I filter search results?

Yes, you can filter results by price range, star rating, amenities, guest ratings, and more. These filters help you narrow down options to find hotels that meet your specific needs.

How do I create an account?

Click the "Sign Up" link in the navigation menu or footer. You'll need to provide an email address and create a password. We may also ask for optional information to personalize your experience.

Is my personal information safe?

Yes, we take data security seriously. We use encryption to protect your personal information and never sell your data to third parties. For more details, please read our Privacy Policy.

How do I delete my account?

You can delete your account from your profile settings page. This will permanently remove your account and all associated data. Note that this action cannot be undone.

Do you use cookies?

Yes, we use cookies to improve your browsing experience, remember your preferences, and track affiliate conversions. You can manage cookie preferences in your browser settings. Learn more in our Privacy Policy.

How does HotelSnap make money?

HotelSnap participates in affiliate marketing programs with various hotel booking platforms. When you click through to a booking site and make a reservation, we may earn a commission. This doesn't affect the price you pay for your hotel.

Does using affiliate links cost me more?

No, using our affiliate links doesn't increase the price you pay. You'll pay the same price as if you went directly to the booking site. The commission we receive comes from the booking platform's marketing budget.

Which booking sites do you partner with?

We partner with multiple reputable booking platforms to provide you with the best selection and prices. Our partners may vary by region and availability.

The website isn't loading properly. What should I do?

Try clearing your browser cache and cookies, then refresh the page. If the problem persists, try using a different browser or device. You can also contact our support team at [email protected].

Search results aren't showing up. What's wrong?

This could be due to several reasons:

• Your search query may be too specific - try broadening your search
• There may be no hotels matching your criteria in that area
• Check your internet connection
• Try refreshing the page or clearing your browser cache

I found incorrect information about a hotel. How do I report it?

Please contact us at [email protected] with details about the incorrect information, including the hotel name and what needs to be corrected. We'll review and update our database as soon as possible.