Contact Us
We'd love to hear from you! Whether you have questions about our service, need assistance with finding hotels, or want to provide feedback, we're here to help.
General Inquiries
Email: [email protected]
For general questions about our service and hotel search features.
Customer Support
Email: [email protected]
For assistance with searches, bookings, or technical issues.
Business Partnerships
Email: [email protected]
For affiliate partnerships and business development opportunities.
Legal & Privacy
Email: [email protected]
For legal matters, privacy concerns, and data protection inquiries.
Response Times
We aim to respond to all inquiries within:
- General inquiries: 1-2 business days
- Support requests: Within 24 hours
- Partnership inquiries: 3-5 business days
- Legal matters: 5-7 business days
Before Contacting Support
Please check our FAQ page first, as it contains answers to many common questions about:
- How to search for hotels
- Booking process and third-party sites
- Account management
- Affiliate program details
- Privacy and data protection
Important Notes
Booking Issues: For issues with existing hotel bookings, please contact the booking platform directly where you made your reservation. HotelSnap is a search engine and does not handle bookings directly.
Hotel Information: If you notice incorrect information about a hotel, please let us know so we can update our database.